Complaining is a headache for everyone involved; you might feel bad about causing a fuss, plus you’re already annoyed about whatever caused the issue in the first place, and nothing (nothing!) is quite as frustrating as a lengthy, complex or irritating complaint process.
The Garza Blanca Residence Club brand has been in the business for over three decades and have a very enviable reputation to protect. This why they know that, though you can’t keep everyone happy, it is key to keep as many customers happy as possible. When you can’t keep customers happy it is then key to make sure that the complaint process is simple, efficient and quick. This is why, overall, Garza Blanca Residence Club members leave some of the best reviews for timeshare. The goal for the Garza Blanca Residence Club is to ensure that all complaints are dealt with while you are on site in Mexico.
Garza Blanca Residence Club Complaints
So, if you have any issues at all when you are staying with Garza Blanca Residence Club at one of their amazing resorts in Mexico it is key that you talk to a member of staff. This is not complaining for the sake of it, or even to vent frustration; consider this you helping a well-liked and reputable company to keep their standards high. If you find that your issues is not resolved within a reasonable amount of time, then you should talk to a more senior staff member.
Complaints taken home
It is possible that a very small number of issues cannot be solved while you’re at the resorts, and in this case it will be possible to finish the procedure remotely. You’ll need to be sure you have all the contact details you might need before you leave the resort; emails, phone numbers and names are key. If you attempt to make contact with Garza Blanca Residence Club through complaint forums there is no guarantee that they will see the message, so it’s better to contact them directly.
The procedure for pre-vacation issues at Garza Blanca Residence Club is slightly different; if you have a problem prior to arrival in Mexico then contact ResortCom or your pre-arrival concierge at Member’s services for a quick and efficient solution.