If you are reading this post then it is very likely that you have an unresolved issue concerning a Garza Blanca timeshare purchase or Garza Blanca Residence Club. While it is not very common that Garza Blanca gives serious cause for complaint, as in any business, there are occasions where problems fester and seem like they will never be sorted out.
The first thing to remember is that there should be no problem that cannot be resolved, especially when dealing with a professional company such as Garza Blanca. Garza Blanca Residence Club’s founders have decades of experience in the industry and aim to retain their high standards of honesty and customer satisfaction, which has an effect on the way they deal with complaints.
Timeshare Purchases
If you have a complaint related to your timeshare purchase, the best way to sort out any problems is by speaking to someone from Garza Blanca as soon as possible after your have bought the timeshare. Complaints about any misrepresentation of your unit should be taken directly to a manager during or straight after the timeshare presentation. Garza Blanca has very strict employee regulations about lying, so if you feel you have been misled, you should tell a senior member of staff immediately and preferably before you sign a contract.
Timeshare Reservations
On occasion, members may have a complaint relating to the reservation of their unit, particularly if they are exchanging or renting their timeshare. The way to avoid this problem is to make sure you book with plenty of notice. If you consider that you have been treated unfairly, or with disrespect, then notify Garza Blanca in writing (by email or post), providing the name of the person with whom you were dealing.
Timeshare Complaints Forums
There are many timeshare forums whereby timeshare and fractional owners share their tips and advice. However, Garza Blanca does not refer to these forums as part of its complaints procedure. Timeshare forums have been known for scams and false complaints luring owners into schemes to sell their timeshares or to join expensive class action suits. You should deal with your complaint directly with Garza Blanca, otherwise you could be vulnerable to a scam.
